International Conference on Eurasian Economies

2-4 September 2020 – Baku - AZERBAIJAN

Paper properties

Paper ID : 2365
Status : Paper published
Language : Turkish
Topic : Growth and Development
Presenter: Asst. Prof. Dr. Azamat Maksüdünov
Presentation Location : Online
Session : 5A Orta Asya Ekonomileri

Readiness Level of Residents in Bishkek to E-Government Services
Bişkek Halkının E-Devlet Hizmetlerine Hazırlık Düzeyleri

• Asst. Prof. Dr. Azamat Maksüdünov (Kyrgyz-Turkish Manas University, Kyrgyzstan)

Abstract

Digital transformation has been increasing in all fields of human being around the globe. Within this global trend Kyrgyz Republic also declared its National Development Strategy for 2018-2040 in 2018, which outlines the contours of the country's digital transformation. In the country, 2020 is declared the year of digitization and the process has begun. Although all this transformation processes are crucial in terms of development and building transparent state, such significant changes don’t occur without challenges. Along with main obstacles such as poor infrastructure, limited financial and human resources, residents’ readiness to embrace e-services is also matter. In this context, the main purpose of this study is to examine residents’ readiness level to e-government services. The scope of the study is limited to Bishkek, capital of Kyrgyz Republic, for several reasons. First of all, e-government services are piloted in Bishkek, and then implemented in other regions. The second reason is related to high rate of online population in Bishkek. Primary data were obtained using structured questionnaire among residents. Findings of this empirical study can provide useful insights in terms of public policy on digital transformation. Especially, the government can gain very useful insights into readiness level of consumers and their anxieties about e-government services. Deeper understanding of users’ behavior can be reliable base for making decision to eliminate this problem as an obstacle for digital transformation.

JEL codes: O33

Maksüdünov, Azamat (2020). "Readiness Level of Residents in Bishkek to E-Government Services" in Proceedings of International Conference of Eurasian Economies 2020, pp.143-151, Baku - AZERBAIJAN.

DOI: https://doi.org/10.36880/C12.02365

Full paper in PDF format.

Session 5A: Orta Asya Ekonomileri