International Conference on Eurasian Economies
18-20 June 2018 – Tashkent, UZBEKISTAN
Paper detail
Paper ID : 2157
Status : Paper published
Language : Turkish
Topic : Sectoral Analyses
Presenter: Prof. Dr. Zeynep Karaçor
Session : 4C Turizm
The Determination of Consumer Rights Knowledge Level of Youth: A Research on the Tourism and Hotel Management Students
Gençlerin Tüketici Hakları Bilgi Düzeyinin Belirlenmesi: Turizm ve Otel İşletmeciliği Öğrencileri Üzerine Bir Araştırma
- Asst. Prof. Dr. Betül Garda (Selçuk University, Türkiye)
- Prof. Dr. Zeynep Karaçor (Selçuk University, Türkiye)
- Prof. Dr. Süleyman Karaçor (Selçuk University, Türkiye)
Abstract
From the beginning of the 20th century it has been observed that detailed studies have been carried on consumer protection and consumer rights by countries, civil society organizations, private sector companies and universities. A harmonious co-operation between these units is of great importance in terms of ensuring effective consumer protection. Because the informing, education and protection of the consumer is accepted as a necessity of modern society. Consumer education is seen as a prerequisite for long-term social and cultural development. Tourists can experience various problems in purchasing goods and services in the regions they travel and do not know which way to apply in such a situation. In this context, youth who are educated tourism management should be knowledgeable about consumer rights are important in terms of resolving the expectations of consumers. In this context, the main purpose of the research is to reveal the knowledge level and behavior of consumer rights of tourism students. The questionnaire prepared for this purpose was applied to the students of Selcuk University Tourism Faculty. As a result of the research, it was determined that the students who participated in the survey know the consumer rights law. However, it has been determined that they do not know the contents of the basic rights provided in this law and the ways of utilization at the desired level.
JEL codes:
Garda, Betül, Karaçor, Zeynep, Karaçor, Süleyman (2018). "The Determination of Consumer Rights Knowledge Level of Youth: A Research on the Tourism and Hotel Management Students" in Proceedings of International Conference of Eurasian Economies 2018, pp.362-365, Tashkent, UZBEKISTAN.
DOI: https://doi.org/10.36880/C10.02157
