International Conference on Eurasian Economies
9-11 September 2015 – Kazan, RUSSIA
Paper detail
Paper ID : 1198
Status : Paper published
Language : Turkish
Topic : Sectoral Analyses
Presenter: Prof. Dr. Mehmet Sarıışık
Session : 6D Mikroekonomi II
The Conceptual Research on the Quality Control Circles
Kalite Kontrol Çemberleri Üzerine Kavramsal Bir Araştırma
- Dr. Gülçin Özbay (Sakarya University, Türkiye)
- Prof. Dr. Mehmet Sarıışık (Sakarya Applied Sciences University, Türkiye)
Abstract
Quality circles occurred in Japan after the Second World War, and the forefront of the competition today, has an important role in improving the quality and efficiency. The main philosophy of the quality circle is to achieve quality with a participative management approach. Quality circles, only to find not only identify problems also suggests a variety of solutions. It is settled principle that the employees can do the best work by themselves and, according to this it is tried to provide more opportunities for employees. This situation motivates the staff, and thus prepares the ground to increase the quality of goods or services. Customer satisfaction and management objectives are carried out. Considering all these factors, quality circles has emerged as a concept that should be investigated. In this study, it was examined quality circles that considered as a factor of enhancing success in the operations and having an important role inquality management. The study carries a descriptive qualification that is prepared literature review. In the first section of the study was investigated the purpose of the quality control that the steps followed and the methods used in this process. The second section was focused on quality circles. In this section, it has tried to explain shortly the definition of quality circles, history, characteristics, comparison with other groups and objectives. Benefits of quality circles were examined separately for businesses and employees, and determined the business sectors. The organizational structure of quality circles and organization members’ tasks was explained.
JEL codes: L20
Özbay, Gülçin, Sarıışık, Mehmet (2015). "The Conceptual Research on the Quality Control Circles" in Proceedings of International Conference of Eurasian Economies 2015, pp.709-716, Kazan, RUSSIA.
DOI: https://doi.org/10.36880/C06.01198
