International Conference on Eurasian Economies
17-18 September 2013 – St. Petersburg, RUSSIA
Paper detail
Paper ID : 673
Status : Paper published
Language : Turkish
Topic : Sectoral Analyses
Presenter: Assoc. Prof. Dr. Selami Özcan
Session : 7C Sektörel Sorunlar
Effects of Health Sector Information Asymmetry on Patient Satisfaction: An Appilication on Yalova Oral and Dental Care Centre
Sağlık Sektöründe Bilgi Asimetrisinin Hasta Memnuniyetine Etkisi: Yalova Ağız Ve Diş Sağlığı Merkezinde Bir Uygulama
- Assoc. Prof. Dr. Selami Özcan (Yalova University, Türkiye)
- Mr. Kerim Baş (Yalova University, Türkiye)
- Assoc. Prof. Dr. H. Yunus Taş (Yalova University, Türkiye)
Abstract
Effects of excessive information level difference between providers and receivers of health care services on patients will be presented with this work. Fundamental concepts like health care service, information asymmetry and it’s effects will be explained. Information levels of attempts and treatments that were put in practice to the patients, surgical operations and billing will be studied and the outputs of the information level difference between the provider and the receiver will be determined. In this research, it will be revealed if the practical applications and the concepts in the literature overlap each other and developing a new method towards evaluating the information level difference will be attempted. Patients who received a certain number of treatments will be targeted. Survey questions that will be asked to the patients will try to reveal the amount of information on the procedure they have undertaken and the between this level of information and the their satisfaction. SPSS software is used for the analysis of the data. Resolving of the relation between patient satisfaction themeasured percentage of level of information about the procedure the subject have undertaken will be attempted during the evaluation of the survey results. The effects of gender, age and education on level of information-customer satisfaction will also be investigated while determining the patients level of information with this survey.
JEL codes: I18, I18
Özcan, Selami, Baş, Kerim , Taş, H. Yunus (2013). "Effects of Health Sector Information Asymmetry on Patient Satisfaction: An Appilication on Yalova Oral and Dental Care Centre" in Proceedings of International Conference of Eurasian Economies 2013, pp.822-831, St. Petersburg, RUSSIA.
DOI: https://doi.org/10.36880/C04.00673
