International Conference on Eurasian Economies
17-18 September 2013 – St. Petersburg, RUSSIA
Paper detail
Paper ID : 642
Status : Paper published
Language : Turkish
Topic : Finance and Financial Crises
Presenter: Asst. Prof. Dr. Bengül Gülümser Kaytancı
Session : 7C Sektörel Sorunlar
Satisfactions of Islamic Banks’ Costumers: The Case of Turkey
Katılım Bankası Müşterilerinde Bankacılık Ürün ve Hizmetlerine Yönelik Memnuniyet: Türkiye Örneği
- Asst. Prof. Dr. Bengül Gülümser Kaytancı (Anadolu University, Türkiye)
- Dr. Etem Hakan Ergeç (Osmangazi University , Türkiye)
- Prof. Dr. Metin Toprak (Istanbul University, Türkiye)
Abstract
Despite differences in the principles by which they operate between the participation (Islamic) and conventional banks, there is no huge difference between the products and the services provided by these banks. The distinctive features of the participation banks, compliance with the Islamic precepts, are not the only way for these banks to appeal to the customers. For this reason, customer satisfaction is an important element in the banking sector. The major goal of this study is to analyze the level of awareness and satisfaction among the customers of the participation banks. This study which uses the data compiled through the surveys held in Eskişehir with the participation of 500 Islamic bank customers reveals findings that suggest that most of the customers are satisfied with the products and services by the participation banks and that they have high level of awareness on the Islamic banking products.
JEL codes: G21, L00
Kaytancı, Bengül Gülümser, Ergeç, Etem Hakan, Toprak, Metin (2013). "Satisfactions of Islamic Banks’ Costumers: The Case of Turkey" in Proceedings of International Conference of Eurasian Economies 2013, pp.801-811, St. Petersburg, RUSSIA.
DOI: https://doi.org/10.36880/C04.00642
