International Conference on Eurasian Economies
12-14 October 2011 – Bishkek, KYRGYZSTAN
Paper detail
Paper ID : 328
Status : Paper published
Language : Turkish
Topic : Sectoral Analyses
Presenter: Asst. Prof. Dr. Müjgan Hacıoğlu Deniz
Session : 2C Çalışma Ekonomisi
Perceived Service Quality in Public and Private Health Sector in Turkey in the Context of
Türkiye’de Değere Bağlı Sağlık Sistemi Temelinde Kamu ve Özel Sektör Açısından Algılanan Hizmet
- Asst. Prof. Dr. Müjgan Hacıoğlu Deniz (İstanbul University, Türkiye)
- Assoc. Prof. Dr. Elif Haykır Hobikoğlu (İstanbul University, Türkiye)
Abstract
As a result of the fast and radical changes in Turkish health sector during the last ten years, a dual structure has emerged in Turkey. In this study we have tried to point out basic variables on which patient preferences towards getting health care from public or private sector depends, and also by what percentage these variables provide satisfaction to patients in the context of value-based health care system. By taking a poll we have measured the magnitude of health expenditures goes to public and private hospitals and in return of these expenditures, the level of satisfaction people get in the context of value-based health system. We have also tried to compare these two different kinds of hospitals by considering service quality and different prices. In health sector which is one of the biggest and basic sectors of Turkey, in order to achieve efficiency in using resources, we can benefit from the "value-based healthsystem" which will pave the way for optimum allocation of resources. Around the globe and especially in developed and rich countries like UK and USA, the "value-based health system" is getting more and more importance and having a crucial role in optimising resources in health industry. Considering the dual structure of health sector, people’s satisfaction level in comparison with their health expenditures was searched and end up with a conclusion about the satisfaction level according to prices charged by different hospitals.
JEL codes: I11
Hacıoğlu Deniz, Müjgan, Haykır Hobikoğlu, Elif (2011). "Perceived Service Quality in Public and Private Health Sector in Turkey in the Context of " in Proceedings of International Conference of Eurasian Economies 2011, pp.160-166, Bishkek, KYRGYZSTAN.
DOI: https://doi.org/10.36880/C02.00328
